In conclusion....

7 am--I called my insurance company. I said that I was ready for the tow service and would be available for an hour. The previous day, an hour was the time estimate.
I waited to shower, which was foolish. Since they were late, I kept envisioning me entering the shower and receiving the call that they had arrived.
Eventually, I thought--screw it--just shower and I began my day. I called Sara Jo to inform her of the situation. Since an hour and a half had passed, I thought I should update her on their status.
I called the towing company, inquired about the time estimate, and notified them of the contact change. They assured me that the tow truck would be at my house within a half hour. I said that I would be leaving within that time frame and that they should contact Sara.
I walked to work.
The called me an hour later. I told them to call Sara and that should had the key to my car, the mechanic's information, etc.
I continued to walk to work. My phone started acting up. Basically, there was no way to contact me regarding my car.
Eventually, I was able to receive calls. Sara called me to let me know that the tow company was unable to get into my car. Funny, how, that is why I arranged to have my car towed. This company would be unable to perform the service.
My insurance company had called, also, to let me know that they were sending another tow truck to tow my car.
Meanwhile, I text Sara and apologize for wasting her morning. If they had arrived within the first hour--like I had been led to believe--she wouldn't have had to deal with my car at all.
In summary, four hours after my call, my car was opened. The second tow company was able to open the door. At this point, they wanted to leave the car with Sara. She called me and I told her to have them tow it. She offered to sit with my car until the work was finished. But, I had no guarantee how long it would take to fix my car handles or a way to get her home from Sweden Pride. This would have been an option, for me, had they arrived within the first hour on Tuesday. Sure, I would have preferred avoiding the unnecessary tow, but lack of communication and time prohibited this.
My car is safe and at home. I have new handles and a belief that this will not happen again. Yes, expensive to fix, but a must do service. Thankfully, the Goddess drove me to my car after our run yesterday. No more bus rides on Colfax.....